Welcome To The Practice
Click the Quick Links below or use the menu bar above for more information
CORE HOURS
Please note that the ‘core hours’ for Mountwood Surgery are defined
as 8:00am to 6:30pm, Monday to Friday (not including bank
holidays), when the door to our reception will be open.
TELEPHONE CALLS
Telephone calls to Mountwood Surgery during these ‘core hours’ will
be triaged and patients may be asked to call back if the call is not
urgent. Patients will be directed to contact 111 or 999 for medical emergencies.
|
TELEPHONE VOLUMES
Note that during February 2024, Mountwood
Surgery received 6,886 telephone calls and answered 90 percent of
the queued calls, with an average wait time of only 2 minutes 42 secs.
We apologise in advance (and ask for your understanding) if you
experience difficulty getting through to our small team, due to the
significant volumes of calls made to the surgery.
|
Information about a software issue that prevented documents from being visible to patients.
We understand that some of our patients may have been unable to view certain documents (e.g. letters from the hospital) when using online services due to a software problem. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved; any new documents added to your electronic GP health records will be visible and it may take up to a month for older, affected documents to become visible.
Your GP team will have been able to access the letters, so your care will not have been affected during this time.
Thanks,
EMIS
|
For non-urgent health issues please consider seeking advice from the NHS app, NHS website (www.NHS.uk), your local pharmacy or telephone 111
|
NHS Pharmacy First Scheme
Under the new NHS Pharmacy First Scheme, you can visit a Pharmacist to receive advice and treatment for some simple illnesses, instead of visiting your Doctor. This is to help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.
|
NHS Pharmacy First Scheme
Under the new NHS Pharmacy First Scheme, you can visit a Pharmacist to receive advice and treatment for some simple illnesses, instead of visiting your Doctor. This is to help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.
Wearing Masks
All patients are requested to wear a mask in the surgery, for the protection of others. Patients are encouraged to bring their own, as free NHS single use masks will no longer be available in the near future.
Patient Notice
PATCHS is open daily from 8.00am until all slots have been filled. This is the best way to book a non-urgent, routine appointment.
Please be aware that this for non-urgent and administration enquiries only. We will respond to all enquiries within 2 working days. For all urgent issues please telephone Reception
Thank you for your support
Close
Practice News
-
11Mar 2024
MHA offers residents of Northwood a 'Live at Home' scheme and the manager came to Mountwood Surgery to explain all they they offer.
-
09Mar 2024
Representatives from the MS Therapy Centre, Harrow visited Northwood and gave a very interesting and informative talk
-
07Mar 2024
13th March is the national No Smoking Day, promoted by the NHS. This article provides information, hints, tips and support - all with the aim of helping you take that first step in giving up smoking for good.
Information from the Care Quality Commission
Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.
This widget provides a summary of the results of the latest checks carried out by the CQC.
The practice would like to thank the various advertisers who have helped to
produce this Website. However, it must be pointed out that the accuracy of any
statements cannot be warranted, nor any products or services advertised, be
guaranteed or endorsed.