These statistics show the activity seen in the medical practice for each month:
February 2026
Number of inbound telephone calls: 5,600
Number of outbound telephone calls: 4,841
Calls that queued answered within 2 minutes: 2,654
Average queue time answered: 2 minutes 22 seconds
Telephone call backs to patients successful: 70
Booked appointments: 5,823
Number of patients who did not attend: 163
Total online Anima forms submitted to practice: TBC
January 2026
Number of inbound telephone calls: 5,988
Number of outbound telephone calls: 5,619
Calls that queued answered within 2 minutes: 3,384
Average queue time answered: 1 minutes 49 seconds
Telephone call backs to patients successful: 34
Booked appointments: 6,008
Number of patients who did not attend: 157
Total online Anima forms submitted to practice: TBC
December 2025
Number of inbound telephone calls: 5,644
Number of outbound telephone calls: 4,633
Calls that queued answered within 2 minutes: 3,040
Average queue time answered: 2 minutes
Telephone call backs to patients successful: 41
Booked appointments: 7,144
Number of patients who did not attend: 207
Total online Anima forms submitted to practice: TBC
November 2025
Number of inbound telephone calls: 6,261
Number of outbound telephone calls: 5,261
Calls that queued answered within 2 minutes: 3,169
Average queue time answered: 2 minutes 9 seconds
Telephone call backs to patients successful: 67
Booked appointments: 8,098
Number of patients who did not attend: 229
Total online Anima forms submitted to practice: TBC
October 2025
Number of inbound telephone calls: 7,320
Number of outbound telephone calls: 5,688
Calls that queued answered within 2 minutes: 3,084
Average queue time answered: 2 minutes 38 seconds
Telephone call backs to patients successful: 122
Booked appointments: 9,825
Number of patients who did not attend: 314
Total online Anima forms submitted to practice: 885
September 2025
Number of inbound telephone calls: 8,321
Number of outbound telephone calls: 5,297
Calls that queued answered within 2 minutes: 1,313
Average queue time answered: 2 minutes 4 seconds
Telephone call backs to patients successful: 0
Booked appointments: 7,412
Number of patients who did not attend: 225
Total online Anima requests submitted to practice: 359