These statistics show the activity seen in the medical practice for each month:
October 2025
Number of inbound telephone calls: 7,320
Number of outbound telephone calls: 5,688
Calls that queued answered within 2 minutes: 3,084
Average queue time answered: 2 minutes 38 seconds
Telephone call backs to patients successful: 122
Booked appointments: 9,825
Number of patients who did not attend: 314
Total online Anima forms submitted to practice: 885
September 2025
Number of inbound telephone calls: 8,321
Number of outbound telephone calls: 5,297
Calls that queued answered within 2 minutes: 1,313
Average queue time answered: 2 minutes 4 seconds
Telephone call backs to patients successful: 0
Booked appointments: 7,412
Number of patients who did not attend: 225
Total online Anima requests submitted to practice: 359