Opening Times

Our telephone lines are closed from 12:30 to 13:30

Emergency Out of Hours Service Dial 111

If you require medical advice or need to see a doctor urgently when the surgery is closed, please dial 111 to access the new "out of hours service". The 111 number is free to call from landlines and mobile 'phones.

The Minor injuries Department at Mount Vernon Hospital is also open from 09:00 to 20:00 every day.

What to do in an EMERGENCY

Waiting too long to get an appointment?

Last week 26 patients did not attend their booked appointments. Since the beginning of the year  From Jan to the end of September 1,113 appointments have been wasted by non attenders. For the benefit of all if you cannot attend, or your symptoms have eased, please cancel your appointment with the surgery at least 24 hours in advance so it can be given to a patient in need. Repeat non attenders will be removed from the surgery list.

Accessible Information

We want to get better at communicating to make sure you can read and understand the information we send you.

• Do you need information in braille, large print or easy read?
• Do you need a British Sign Language interpreter or advocate?
• Do you need support to lip read or use a hearing aid or communication tool?

If you find it hard to read our letters or if you need someone to support you at appointments please tell the receptionist when you visit the surgery

The information contained on this site is general information which is not in any way intended to replace the specific advice that patients may obtain from their own doctor.