Important: Patient Notice
PATCHS is open daily from 8.00am until all slots have been filled. This is the best way to book a non-urgent, routine appointment.
PATCHS is the process for NHS non-urgent on-line consultations. Although it is available for use whilst the Surgery is open, for patient safety reasons we have had to limit the number of requests to be processed. If you are unable to access PATCHS please telephone the Surgery on 01923 828488.
Please note: PATCHS is NOT for any prescription requests or queries
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Face Masks
The Practice is discontinuing the mandatory requirement for patients to wear face masks. However, if you attend the Surgery and are infectious we would like you to wear a mask to protect other patients. You will have to provide your own, as these items are no longer provided free by the NHS.
Core Hours
Please note that the ‘core hours’ for Mountwood Surgery are defined as 8:00am to 6:30pm, Monday to Friday (not including bank holidays), when the door to our Reception will be open.
Telephone Calls
Telephone calls to Mountwood Surgery during these ‘core hours’ will be triaged and patients may be asked to call back if the call is not urgent. Patients will be directed to contact 111 or 999 for medical emergencies.
Telephone Volumes
Note that during June 2024, Mountwood Surgery received 4,684 telephone calls and answered 90.2 percent of the queued calls, with an average wait time of only 3 minutes. We apologise in advance (and ask for your understanding) if you experience difficulty getting through to our small team, due to the significant volumes of calls made to the surgery.
For non-urgent health issues please consider seeking advice from the NHS app, NHS website (www.NHS.uk), your local pharmacy or telephone 111
NHS Pharmacy First Scheme
Under the new NHS Pharmacy First Scheme, you can visit a Pharmacist to receive advice and treatment for some simple illnesses, instead of visiting your Doctor. This is to help patients access quicker and more convenient care, including the supply of appropriate medicines for minor illness.