We always welcome feedback about our Surgery and the services we provide. Patient feedback is important to us, and we appreciate any comments or suggestions you may have.
CQC - June 2026
We're being assessed by the Care Quality Commission (CQC) — and they want to hear from YOU.
If you've used Mountwood Surgery recently, please take 2 minutes to share your feedback directly with CQC. Good, bad or in between — it all helps.
Thank you for helping us keep improving.
Compliments
We like compliments. We always appreciate knowing when you feel we have performed above your expectations and we want to hear from you. If you have any comments, feedback or suggestions you can use the Friends and Family Test.
Suggestions
We are always looking for ways to serve out patients better. If you have any suggestions for us, please either use the Friends and Family Test or use the Suggestions Box in the waiting room
Complaints
We learn from complaints. If you have a complaint about the Surgery then please contact the Practice immediately and ask to speak to the Reception Team Manager so we can investigate the issue. Read the full details of our complaints procedure here