Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 01923 828488
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
The Mountwood Surgery
Search
Show Main Menu
  • Home
  • PATCHS
  • News
  • About Us
    • Surgery Hours
    • Doctors and Staff
    • The Healthcare Team
    • Clinics
    • Area Map
    • How to Find Us & Parking
    • GP Net Earnings
    • GP Patient Survey
    • Minor Injuries Unit
    • Out of Hours
    • Primary Care Network
    • Training Tomorrow's GPs
  • Patient Info
    • Accessibility
    • Appointments
    • Clinics
    • Downloadable Forms
    • Fees - Non NHS Related
    • Getting Test Results
    • Joining The Practice
    • NHS App
    • Online Services
    • Patient Participation Group (PPG)
    • Patient Participation Group (PPG) Minutes
    • Prescriptions
    • Updating your details
    • Your Medical Records
  • Practice Info
    • Did Not Attends
    • Disability Access
    • Disclaimer
    • Have Your Say
    • Home Visits
    • Keeping You Well
    • Newsletter
    • Patient Charter
    • Practice Policies
    • Privacy
    • Sharing Your Records
    • Veteran Friendly GP Practice
  • Advice & Support
    • ADHD
    • Carer Advice
    • Child Immunisation
    • Chronic Kidney Disease CKD
    • Clinics, Workshops and Support Agencies
    • Complementary Care
    • Diabetes
    • Funeral Directors
    • Healthy Living
    • Hospitals
    • Local Pharmacies
    • Residential Care
    • Social Services
    • Support Services
    • Warm Welcome Centres
    • What To Do In An Emergency
    • Your Blood Test Form Explained
  • Contact Us

Patient Charter

What You Should Expect From Us:

We will endeavour to give you the most appropriate treatment and health advice from suitably qualified Staff. All care and treatment will be given with your full consent. If you are unsure about any aspect of your health care do not hesitate to ask us.

We will give you full information about the services we offer and, in particular, about anything which affects your health and care.

We will treat you with courtesy and consideration.

We will give you access to your health records, subject to any limitations by law, ensuring strict confidentiality/data protection is maintained.

We will maintain your right to privacy.

You will be able to consult a doctor/nurse practitioner on the same day if the problem is genuinely urgent. To see a particular doctor may take longer.

You should not wait more than 30 minutes from the time of your appointment to seeing the doctor unless there are exceptional circumstances, in which case you will be informed.

We will perform home visits for patients who are unable to come to the surgery for medical reasons. Routine requests should be made before 11.00 am.

We will provide a full explanation of your condition of any tests carried out.

We will issue repeat prescriptions within two working days unless there are reasons for non-issuing. Telephone requests are not allowed as this may lead to errors.

We will ensure that an out-of-hours service is available to deal with emergencies.

We will offer you appropriate healthy lifestyle information on a regular basis.

We will endeavour to answer the telephone promptly.

We have an in-house complaints procedure. If there are aspects of our care about which you wish to comment upon to complain, please contact our practice manager.

By leading a healthy lifestyle and reducing your health risks, you will be helping not only yourself but also your doctor.

What We Expect From You:

The practice staff and doctors are there to be of service to you. Please treat them with courtesy and respect. Be patient with them as they are often following strict guidelines (for your safety) under the doctor's instructions.

Please turn up on time for your appointment and inform us early if you need to cancel your appointment. Please be patient if the doctor is running late as this is usually due to devoting extra time to those with complicated problems.

Whilst privacy is at all times respected, please try to give our receptionists any details that would help towards prioritising your care.

As the appointment time is only for 10 minutes, try to limit yourself to one or two problems per visit. Alternatively, you may want to book a 'double (20 minute) appointment'.

Unless you are housebound or too unwell to travel we would expect you to come to the surgery. We have better facilities to examine and investigate your problem at the surgery than in your home.

We provide some appointments for those urgent cases that need to be seen on the same day. Please try not to abuse this system for the benefit of those whose problems are urgent.

For safety reasons, our repeat prescription system is tightly regulated. Requests for your usual 'repeat' medications would normally take 2 working days. Please think ahead and request your medication before your supply runs out.

Do not arrange a specialist appointment without discussing the matter fully with your GP as this may save you time in the long run. The specialists expect some basic investigations and a referral letter. Your GP will have information about the most appropriate specialist for your particular problems.

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Residential/
Nursing Care Jobs
Gym/
Health Club
Financial
Planning
Residential/
Nursing Care
Private
Hospital
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Social

  • Facebook

Contact

The Mountwood Surgery

Rickmansworth Road, Northwood, Middlesex, HA6 2RG

  • 01923 828488
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Residential/
Nursing Care Jobs
Gym/
Health Club
Financial
Planning
Residential/
Nursing Care
Private
Hospital
Advertise Your
Business Here