Important Information About Changes To Ordering Repeat Prescriptions
You will now need to request your repeat prescriptions directly from your general practice wherever possible. You can do this online using patient access (please register to use this service), by email to email@example.com
Please do not use this email address for other communiations to the practice unless requested by our receptionists.
The pharmacy is not permitted to automatically request your medication unless you have been identified as not able to use any of the other options contact the practice for more details.
When a pharmacy (chemist) automatically requests repeat prescriptions on your behalf they may not always know if medicines have been changed or how much of each medicine you have left. This can sometimes mean that medicines are requested that are not needed, which can lead to some patients building up a stockpile of medicines at home. This is a waste of NHS resources and poses a safety risk to patients and their households.
Click here to download an information leaflet about this change.
Repeat prescriptions are only authorised by the doctor if you require continuing, long term medication and you attend for a medication check on a regular basis. Medication checks are usually carried out once a year, unless your doctor has told you otherwise. If it is a year since you last saw the doctor or nurse, please arrange an appointment for a medication check before you request a further supply.
Each request should contain your full name, address and date of birth, so that we can identify you. You should also tell us exactly which medication you are requesting. You will receive a computerised tear-off slip with each prescription. You can use this for future requests.
Written requests for repeat prescription may be posted to the surgery, delivered by hand or sent by email (click HERE) or by using the Emis system if you have registered (click HERE). We do not accept requests for repeat prescriptions over the telephone, or verbally at the reception desk.
Please allow at least 3 working days (taking account of Public Holidays) for preparation of the prescription. When we receive your request, various safety checks are carried out to make sure it is in line with medication previously prescribed, and that it is still appropriate. We also check that you are due to receive further supplies, and that you are not due for a medication check. Any request which doesn't give us sufficient information, is received too early, or is out of the ordinary in any way will cause extra work and delay. Please help us to operate safely and efficiently, so that we can give you a good service.
When ready, prescriptions may be collected in person, posted back to you (if you have provided a stamped self-addressed envelope) or passed to a local chemist of your choice, if you have requested this.
If you are a newly registered patient, you may need to see the doctor first for assessment and confirmation of your medication and dosage, before your medication can be prescribed. If you haven't already done so, please arrange an appointment for this purpose.
Changes to prescribing of over the counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, we’re asking GPs not to prescribe these medicines*, including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over the counter medicines for a range of minor health concerns. Instead, over the counter medicines are available to buy at your local pharmacy.
The team of health professionals at the pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll direct you to the help you need.
For further details, including a list of conditions the guidance applies to, please take a look at our leaflet here. You can also contact us at firstname.lastname@example.org
Private prescriptions. These can only be issued if accompanied by a typed letter from the Consultant. We advise that you go to the clinics pharmacy for the first issue as until a letter has been typed and received by the practice we cannot issue a prescription. You may like to get the letter before leaving the Private clinic. Transferring private prescriptions will require the same safety checks as NHS prescriptions; you should allow two working days for processing.