Our Patients Have Rated Us! Posted or Updated on 16 May 2025

Overall Experience:

• The majority of patients rated their experience as "Very Good", highlighting professionalism, efficiency, and kindness from both doctors and staff.
• A few patients rated their visit as "Good", appreciating timeliness and discussion of health concerns.

Key Strengths:

• Doctors and Nurses: Frequently praised for thorough assessments, clear explanations, friendliness, and professionalism.
• Reception Staff: Commended for helping secure same-day appointments, checking for cancellations, and maintaining an efficient process.
• Waiting Times: Many patients appreciated being seen promptly, often with little or no waiting time.
• Quality of Service: Several patients noted excellent medical care, trust in their healthcare provider, and confidence in the treatments/tests given.
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Areas for Improvement:

• Ventilation in the Waiting Area: One patient suggested improving airflow, as the waiting room was too warm.
• Follow-ups: A suggestion was made to automate follow-ups and make them calendar-driven.

Overall Sentiment:

The feedback demonstrates strong patient satisfaction, with trust and appreciation for Mountwood Surgery's staff. Patients particularly value timely care, professional conduct, and the compassionate approach of healthcare providers.

The feedback was overwhelmingly positive, with only minor concerns raised. The most critical comment was regarding ventilation in the waiting area, where a patient mentioned that the surgery was too hot, which could contribute to the spread of germs. Another suggestion was to automate follow-ups and make them calendar-driven, which indicates a desire for improved efficiency in scheduling.

Overall, there were no strongly negative reviews—just constructive feedback on minor improvements.