Changes to Appointments Posted or Updated on 18 Nov 2024

Important changes for Mountwood from Monday 21st October 

Urgent Appointments 

We now ask you to call (01923 828488) for urgent appointments between the following times: 

8am to 11am in the mornings 

2pm to 5pm in the afternoons 

Outside these times, we will signpost you to other support, such as your local pharmacy and 111. 

This is to enable safe working for our staff and patients. You will be aware of the intense pressure on General Practice.  We need adequate time to manage patients safely, as advised by the recent BMA guidance. (News Item on BMA Guidance) 

We look for your support in this important safety issue.

PATCHS 

To further manage demand, PATCHS (our online form system) will remain open throughout the day. Appointment slots will now be staggered and released at intervals to provide fairer access for all patients. However, please note that the number of slots is still limited based on our capacity. 

PATCHS is for NON-URGENT issues only. 

PATCHS is NOT for prescription requests or queries. 

If you are unable to access PATCHS, please contact Reception on 01923 828488 

This extension of access to PATCHS should reduce the frustration expressed by our patients who were unable to access at 8am. 

We welcome your constructive comments about these changes. If you have any comments and suggestions then please contact us at MountwoodPPG@gmail.com.  (Please note that this email address is not for the surgery but is for the Patient Participation Group, PPG, and cannot be used for general communication with the surgery).