Blood Pressure Review

We are currently reviewing patients who have had raised blood pressure (BP) readings in the last 2 years and may need follow up.

We have identified these patients through detailed searches and will be sending them a text

If you receive a text it would assist us greatly if you could reply promptly

If your blood pressure is still raised we may ask you to do a 7 day diary which will help us determine if further review is necessary.

Important Notice

Important Changes in requesting repeat prescriptions at Mountwood.

In common with most other GP surgeries, we ended the facility to request a prescription through e-mail on 31st July 2022.

Nowadays there are excellent alternative ways to request prescriptions which are safer and much easier to process. They are very easy to use, and the request enters our prescribing system immediately. If you currently use e-mail to request your prescriptions you will need to change this, and start using one of two alternative apps.

The NHS app is the easiest one to register with. You will need a photo of your passport or driving license to register, and you can register from home: www.nhs.uk/nhs-app/about-the-nhs-app

Patient Access app is the second option and offers similar services, however, you will need to show your passport or driving license at the surgery: www.patientaccess.com

Both apps allow a registered carer or parent to register the patient and apply for medicines on their behalf. In this case the carer or parent must come to the surgery to confirm ID with a passport or driving license and register as a proxy. Anyone else can have a proxy if they sign a written consent. A child over 13 can use their own e-mail address on the NHS app. All children over 16 without a learning disability need to give written consent to have a proxy.

If you need help in registering for the app or learning how to use it please contact Reception who will make arrangements to support you.

We do understand that change is not easy and we will endeavour to support you through this.

If you have a health issue that isn’t urgent, advice is available on the NHS website www.nhs.uk or NHS app or you can speak to your local pharmacist

If you aren’t sure what to do, please contact the Surgery who can advise you on how to get the help you need.

www.111.nhs.uk is also available 24/7 for urgent health advice (or telephone 111)

999 is for emergencies only.

Patient Notice - We are changing to PATCHS

from Monday 1st August

Click here to register here now: PATCHS

Mountwood Surgery is changing its non-urgent appointment system to PATCHS, along with most other surgeries in NW London. This means you will be able to access on-line forms without calling first.

Please register yourself and your family NOW via the link on the website, so you are ready when you need it. We have high hopes that it will work well for everyone. Please don't request a linkage key from Reception, as this part of the app (which asks for the linkage key) is not yet enabled.

We must also restructure our appointments, as currently the demand far exceeds our capacity to provide effective care. We will move to a more proactive system, but in order to do this, we need to significantly limit routine appointments for the next 3 weeks so we can get ready for the change. During this time and beyond, you may prefer to seek help from other well used sites including www.NHS.uk, your pharmacy, H4all, minor injuries, 111 NHS, or one of the online private GP sites.

Thank you for your patience while we make these changes

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